|
|
Automatic ticket creation: Zendesk Talk automatically turns calls and voicemails into tickets for easy logging and troubleshooting. Phone Transfer: Agents can take calls in the Zendesk browser or forward them to an external number, giving them the ability to take calls from mobile or landline phones. Call Recording: Optional recording of incoming and outgoing calls makes it easy to review, troubleshoot, and quality assure your support conversations. Voicemail Transcription: For an additional $0.05 per minute,
Collection and sharing system, you can use the right touchpoints to paint a Lebanon Phone Number Data complete picture of the customer. One of the main objectives of digital transformation is to be able to collect a wealth of data and customer interactions that allow us to understand them in depth and anticipate their needs. Going back to our dating comparison, if you don't get to know a person better every time you go out with them, they probably won't feel very invested in the relationship either. You can use touchpoints to build a complete
Picture of the customer. For example, if the business is a bank and the customer goes online to transfer funds, but then checks the mortgage calculator or car loan rates, this data should be used to create a customer journey with points of contact around mortgages or car loans. This isn't a hard sell, but an email about car loans, a link to an article on how to get the best price on a new car at a dealership, or something. something similar. The customer should have you on their mind through these touchpoints,
|
|
發表於 13:56:30